Senior Relationship Manager (Property Manager - Portfolio of Leasehold Blocks)
At Ringley Limited
London

Welcome to Ringley, the place for a career in property, law, surveying, property finance and IT/Proptech.

The Ringley Group has offices in London's funky Camden Town, the trendy Northern Quarter in Manchester and minutes where it all happens in Cardiff Bay.

We are a property services group that comprises a range of professions including Solicitors, Legal Executives, Chartered Accountants, Valuers, Building Surveyors, Block Managers and Lettings and IT Professionals. We are committed to providing the highest level of quality in the services we provide. To help maintain these standards we look for commitment in our employees to satisfy the needs of our customers and provide us with the excellence we require to strengthen our reputation as a leading property company. To enable us to evaluate your application properly and fairly please complete all sections to the best of your ability.

The Ringley Group's customer focus sets a benchmark in the industry.  We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold and those who rent.   All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease as well as day-to-day management.  The role will also get you networking with our Legal and Final Accounts Officers.

As an award-winning property specialist 5* company The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent.  Described by one client as being ‘like the cavalry coming over the hill’, The Ringley Group does exactly what it says in its mission statement: We strive to offer:  ‘good advice, great service by brilliant people, every time’.

We put these words into practice by investing in the continuing professional development of our people.  We love to celebrating what we achieve as individuals and as a team.  In fact, we have filled our mantelpiece with accolades including a World Skills national training award, Property Week and Times property management awards, awards for corporate social responsibility, and have been singled out as Employer of the Year at the Camden and Islington Business Awards.

Our history:   Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird; which brought with it a deeper meaning that just seemed to fit.  The Homa bird – the Persian symbol of fame and fortune which dates back some 2,500 years.  The mythical story is that whosoever alights will have fame and fortune. The homa bird combines the body of a lion, mane of a horse, eye of an eagle and ear of a deer; these represent courage, strength, vision and listening.

Empathy, emotional intelligence are key requirements and right from the start we have always looked to recruit people who we could imagine giving up their time to visit granny. To us this meant respect, listening and learning. 

The 1993 Act was pivotal. We saw a future where Leaseholders could expect service, not just transactions. We wanted to be 'reassuringly better' and transparent in all our dealings. By 2003 it seemed natural to write up '100 percent transparency, just ask' as our brand promise.   In 2010 we introduced a 'money back guarantee'.

By 2010 we had achieved our initial mission was 'to become a one stop property shop’ with each of the specialist teams in the group established.   We then re-wrote our vision as 'good advice, great service, by brilliant people.... Every time', and in short our mission is simply 'to generate recommendations' reminders of this stand proud in our offices today – and we pay out all the superstars who get recommendations, introduce work etc….

The property Manager role New team lead role for a special Property Manager who has experience of big budgets, refurb programmes, developers with some prior people management experience and a demonstrable track record of Client leadership/turnaround, When we say special what we imagine is someone with energy, who knows their stuff and is the natural choice to rely on when difficult things need to get done. 

Being the sensible focused sort, this person cuts through the drama, finds the positives and step by step makes light work of resolution. This person will lead by example, understand risk and have a commercial focus.

Great listening skills will accompany the ability to explain things simply to get the decisions needed from Clients, in return Clients would covet this person for leading them; after all, lots of people talk the talk, only the special ones get raving fans. So what is the opportunity?

We're looking to create a new developments team and appoint a Senior Property Manager to share the tricks of the trade and coach others. You'll hold a handful of key properties yourself and manage others through your people, whilst retaining control of Client relationships.

A track record of attending Developer meetings, block handovers and 1st AGMs will have honed your political skills. And as an excel whiz you'll be able to knock up new build proposals setting who should pay what and tender services to achieve best value. At Ringley we create stories, simply by making a difference one leaseholder at a time.

Call CEO Mary-Anne Bowring any time on 0797 4241636.

Location: Camden Town, NW1, role involves on-site customer meetings and some home working flexibility

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